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Customer Reivew:
My Money Hostage: A $246 GlassesUSA Nightmare 😤
I'm writing this to warn everyone about my terrible online shopping experience, hoping you can avoid the same frustration. After placing an order and waiting weeks for glasses that never came, I was out hundreds of dollars and stuck dealing with automated responses. My direct feeling and conclusion about this is simple: "GlassesUSA has still not sent my refund for an order I never received. $246.00 they have of my hard-earned money from a glasses order placed on 2/24. The tracking number still shows it stuck in Atlanta, Georgia. I can't get a response for a refund all they keep telling me is it is in transit from a BOT. I want my money back, GlassesUSA." Fed up with the bots, I felt compelled to get a real person on the line to resolve this mess.
Customer: My order #105081183 has been stuck in Atlanta for over a month. Your automated system is useless. I want my $246 back. Now. CS Rep: I am so sorry to hear about this frustrating experience. Let me look up that order for you. I do see the tracking has stalled. I understand you're requesting a refund. Customer: Requesting? There's no request. You have my money and I have no glasses. It's been a month. This isn't a game. CS Rep: You are absolutely right, and I apologize. This is not the service we aim to provide. I can process the refund for you right now, but please be aware it may take 7-10 business days to post to your account. Customer: Another wait. Of course. This whole experience has been a scam. You take the money, and the customer has to fight to get it back.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Shopping Nightmare to A Dream Come True: My Mozaer.com Experience 😊
I've been getting so many questions about the shades I was rocking on my last cycling trip. Honestly, they're more than just a style statement. The comfort and clarity they provided, especially against the wind and sun, were absolutely next-level. For everyone who asked, these are the exact Retro Windproof Cycling Sunglasses that have completely changed my outdoor game. If you're looking to upgrade your gear with something that offers both classic cool and serious performance, you have to see these for yourself. I'm writing this because I was on the verge of giving up on buying glasses online. My last experience with another company was a complete disaster 😤. I spent over $200 on a pair of glasses that never arrived. For weeks, the tracking number was stuck, and their "customer service" was just an endless loop of automated bot responses. It was incredibly frustrating to feel like my money was stolen and that no one would help. I felt scammed and exhausted. 😭
Honestly, I was skeptical about trying another online store, but I desperately needed new sunglasses. After some research, I decided to give Mozaer.com a chance, hoping for a better outcome 🤔. I'm so glad I did! The whole experience was a breath of fresh air and reminded me of a review I read that perfectly sums it up: "I had a great experience here with Wesley. He was extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend coming, i will be back for my sunglasses and my other prescription glasses!"
That was exactly it. The customer service was fantastic—I spoke to a real, helpful person who guided me through my options. The website was easy to navigate, and the prices were amazing. The quality of the sunglasses I received is outstanding, and they arrived so quickly. My faith is restored! While I was at it, I even grabbed a stylish pair of men with reading glasses for my dad, and he loves them. Mozaer.com has earned a loyal customer. What a relief! 😃✨
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